Clients can easily track their shipments on Shellport Maritime by following these simple steps:

1. Visit Our Website: Go to [shellportmaritime.com](https://shellportmaritime.com).
2. Access the Tracking Section: Navigate to the "Track Your Shipment" link, typically found in the main menu.
3. Enter Your Details: Input your tracking number and any required information, such as your email address or shipment reference.
4. View Your Shipment Status: Click "Track" to view the current status of your shipment, including its location and estimated delivery date.

For any further assistance, our customer support team is available to help!

When your Air or Ocean shipment arrives at its destination with Shellport Maritime, the following steps take place:

1. Customs Clearance: Your shipment will undergo customs clearance, which includes the necessary documentation review and payment of any applicable duties and taxes.
2. Notification: Once customs clearance is complete, you will receive a notification from us or our local agent, letting you know that your shipment is ready for pickup or delivery.
3. Pickup or Delivery: You can choose to pick up your shipment from the designated location or arrange for delivery to your specified address.
4. Final Inspection: Upon receipt, a final inspection may be conducted to ensure that the shipment matches the original documents and is in good condition.
5. Confirmation: After delivery, you will receive a confirmation email, and any outstanding invoices can be settled at this time.

If you have any questions or need further assistance, feel free to contact our customer support team!

There are a few reasons why the final billing amount may differ from your original quote:

1. Variable Costs: Shipping costs can fluctuate based on factors such as fuel surcharges, changes in freight rates, or currency exchange rates.
2. Additional Fees: Charges may arise from customs duties, taxes, or unexpected handling fees that were not included in the initial quote.
3. Changes in Shipment Details: If there were modifications to your shipment, such as weight, dimensions, or service requirements, this could affect the final cost.
4. Service Upgrades: If you opted for additional services (like expedited shipping or special handling), these would be reflected in the final invoice.

If you have questions about your specific charges or need clarification, please reach out to our customer support team, and we’ll be happy to assist you!

Proper packaging is crucial to ensure the safety and integrity of your goods during transit. At Shellport Maritime, we recommend the following guidelines for packaging your shipment:

1. Choose the Right Packaging Materials:
   Use sturdy, high-quality boxes or crates that can withstand the rigors of transportation.
   For fragile items, use bubble wrap, foam peanuts, or other cushioning materials to prevent damage.
2. Seal boxes securely with strong packing tape to avoid any accidental openings.
   Label Clearly:
   Clearly label each package with the destination address, return address, and any handling instructions.
   Ensure labels are legible and affixed securely to avoid loss or misdelivery.
3. Secure Contents:
   Ensure items are packed tightly within the box to prevent shifting during transit.
   For liquid items, use leak-proof containers and seal them tightly to prevent spills.
4. Consider Size and Weight:
   Adhere to our size and weight restrictions to avoid additional charges or delays.
   For oversized or heavy items, use appropriate packaging that can handle the weight and size of the shipment.
5. Documentation:
   Include any necessary documentation, such as invoices or customs forms, inside the package or as required for international shipments.
6. Check Regulations:
   For international shipments, ensure compliance with local regulations and restrictions in the destination country.

For additional assistance or specific packaging requirements based on the nature of your shipment, please contact our customer service team. We’re here to help ensure your shipment arrives safely and efficiently.

At Shellport Maritime, we pride ourselves on our extensive shipping network that spans across global markets. Our delivery services cover a wide range of regions, including but not limited to:

• North America
• Europe
• Asia
• South America
• Africa
• Oceania

Whether you need shipments to major metropolitan areas or remote locations, our dedicated team is equipped to handle your needs with precision and efficiency. For specific delivery destinations or any inquiries about our shipping capabilities, please contact our customer service team, and we'll be happy to assist you.

If you have experienced damage to your shipment and need to file a claim with Shellport Maritime, please follow these steps:

1. Document the Damage: Take clear photos of the damaged items and any packaging materials. This documentation will be crucial for your claim.
2. Notify Us Promptly: Contact our customer support team within 7 days of receiving the shipment. Provide them with details about the damage and any relevant tracking or reference numbers.
3. Complete a Claim Form: Our team will provide you with a claim form. Fill it out thoroughly, including all necessary information about the shipment and the damage.
4. Submit Your Claim: Send the completed claim form along with your supporting documentation (photos, receipts, etc.) to our designated claims email or through our online portal, as instructed by our team.
5. Follow Up: After submitting your claim, you will receive confirmation of receipt. Our claims department will review your submission and contact you if further information is needed.

We understand how important this process is and are here to support you every step of the way. If you have any questions, don’t hesitate to reach out!